Whatever your reason for moving money
overseas, whether to transfer your savings
for your new life abroad, investing in
property or other high value goods or making
regular transfers overseas, we understand
that you will want to get as much for your
money as you can.
Moving currency can be a complex procedure.
IMS believe that you should be fully
informed of the process and costs prior to
trading and this website aims to answer your
questions and help you to trade worry free.
With this in mind we have set out below our
promise to you:
Code of Conduct
Introduction
We have adopted a voluntary code of conduct
that sets the standards for foreign exchange
companies and their employees to follow. It
provides valuable protection for the client
and explains how employees are expected to
deal with you day to day and in times of
difficulty.
The code applies to foreign exchange
services including the exchange, payment and
transfer of funds.
Our Promise
To operate in an appropriate and honest way
in all our dealings by meeting all the
commitments and standards of this code;
· In the products and services we offer
· In the procedures our staff follow
· By making sure our products and services
meet relevant laws and regulations
· Having a secure and reliable payment and
banking system
We will help you understand how our products
and services work by giving you information
about them in plain English, explaining
their financial implications and helping you
choose the right one that meets your
requirement.
Complaints and enquires will be handled
sympathetically and quickly, and we will
inform you how to take your complaint
forward if you are not satisfied.
Information
You will be given clear information
explaining the key features of the products
and services you are interested in or if you
have already made up your mind we will give
you the information on a single product or
service.
We will tell you what information we need
from you to prove your identity (we have to
check your identity by law to comply with
regulations regarding money laundering).
We will tell you if we offer products and
services in more than one way (for example,
on the internet, over the phone, in branches
and so on) and tell you how to find out more
about them.
Once you have chosen a service, we will tell
you how it works.
All telephone calls will be recorded.
Exchange Rates
You can find out about our foreign exchange
rates by phoning one of our dealers. Once
you have registered and become a customer,
we will give you information on the exchange
rates which are applicable to your
requirements; we will also tell you our
website address, our helpline numbers and
any other ways in which you can contact us.
Charges
When you become a customer, we will give you
details of any charges for a related
currency transaction, you can also find out
about these charges by asking one of our
dealers. We will let you know (at any time)
the charges for any other product or service
and in particular before we provide that
product or service.
Terms and Conditions
When you become a customer we will give you
the relevant terms and conditions for the
service you have asked us to provide. All
written terms and conditions will be fair
and will set out your rights and
responsibilities clearly in plain English
language. We will only use legal or
technical language where necessary.
Changes to terms and conditions
When you become a customer, we will tell you
how we inform you of any changes to our
terms and conditions. We may make any other
change immediately and tell you about it
within 30 days. If we make any major changes
or a significant number of minor changes in
any one year, we will give you a copy of the
new terms and conditions and/or a summary of
the changes.
Closing your account
Under normal circumstances, we will not
close your account without giving you at
least 30 days' notice.
Advertising and Marketing
We will endeavour to ensure that all
advertising and promotional material is
clear, fair, reasonable and representative.
We may tell you about another company's
services or products, and if you
subsequently register interest in those
services or products that company may
contact you directly. When you become a
customer, we will give you the opportunity
to say that you do not want to be contacted
for marketing purposes by us or by other
companies.
Foreign exchange services
We will give you an explanation of the
service, details of the exchange rate and an
explanation of the charges that apply to the
foreign exchange transactions which you are
about to make. If this is not possible, we
will tell you how any charges will be
calculated.
If you want to transfer money abroad we will
provide the following:
· Details of when the monies you have sent
abroad should by available at the recipient
bank
· The reasons for any possible delays
· The exchange rate applied when converting
to the foreign currency
· Details of any commission or charges which
you will have to pay
· A warning that the person receiving the
money may also have to pay charges levied by
the recipient bank
Confidential Personal Information
Our staff and website will ask for some
personal details. Any information held will
only be released either to associate group
companies for marketing purposes or to
evaluate the use of the website or at the
request a regulatory body or Authority.
Our Services
Please be aware our telephone lines may be
recorded or monitored for training purposes.
Contact Address:
IMS FX
1st Floor Offices,
Austin House,
43 Poole Road,
Bournemouth,
Dorset,
BH4 9DN
+44
207 183 2790