Whatever your reason for
moving money overseas, whether
to transfer your savings for your new life abroad,
investing in property or other high value goods or
making regular transfers overseas, we understand that
you will want to get as much for your money as you can.
Moving currency can be a complex procedure.
IMS Foreign Exchange believe
that you should be fully informed of the process and
costs prior to trading and this website aims to answer
your questions and help you to trade worry free.
With this in mind we have set out below our promise to
We have adopted a voluntary code of conduct
the standards for
foreign exchange companies and their
employees to follow. It provides valuable protection for
the client and explains how employees are expected to
deal with you day to day and in times of difficulty.
The code applies to
foreign exchange services including
the exchange, payment and transfer of funds.
To operate in an appropriate and honest way in all our
dealings by meeting all the commitments and standards of
• In the products and services we offer
• In the procedures our staff follow
• By making sure our products and services meet relevant
laws and regulations
• Having a secure and reliable payment and banking
We will help you understand how our products and
services work by giving you information about them in
plain English, explaining their financial implications
and helping you choose the right one that meets your
Complaints and enquires will be handled sympathetically
and quickly, and we will inform you how to take your
complaint forward if you are not satisfied.
You will be given clear information explaining the key
features of the products and services you are interested
in or if you have already made up your mind we will give
you the information on a single product or service.
We will tell you what information we need from you to
prove your identity (we have to check your identity by
law to comply with regulations regarding money
We will tell you if we offer products and services in
more than one way (for example, on the internet, over
the phone, in branches and so on) and tell you how to
find out more about them.
Once you have chosen a service, we will tell you how it
All telephone calls will be recorded.
You can find out about our
foreign exchange rates by
phoning one of our dealers. Once you have registered and
become a customer, we will give you information on the
exchange rates which are applicable to your
requirements; we will also tell you our website address,
our helpline numbers and any other ways in which you can
When you become a customer, we will give you details of
any charges for a related
currency transaction, you can
also find out about these charges by asking one of our
dealers. We will let you know (at any time) the charges
for any other product or service and in particular
before we provide that product or service.
When you become a customer we will give you the relevant
terms and conditions for the service you have asked us
to provide. All written terms and conditions will be
fair and will set out your rights and responsibilities
clearly in plain English language. We will only use
legal or technical language where necessary.
When you become a customer, we will tell you how we
inform you of any changes to our terms and conditions.
We may make any other change immediately and tell you
about it within 30 days. If we make any major changes or
a significant number of minor changes in any one year,
we will give you a copy of the new terms and conditions
and/or a summary of the changes.
Under normal circumstances, we will not close your
account without giving you at least 30 days' notice.
We will endeavour to ensure that all advertising and
promotional material is clear, fair, reasonable and
representative. We may tell you about another company's
services or products, and if you subsequently register
interest in those services or products that company may
contact you directly. When you become a customer, we
will give you the opportunity to say that you do not
want to be contacted for marketing purposes by us or by
We will give you an explanation of the service, details
the exchange rate and an explanation of the charges
that apply to the
foreign exchange transactions
you are about to make. If this is not possible, we will
tell you how any charges will be calculated.
If you want to
transfer money abroad we will provide the
• Details of when the monies you have sent abroad should
by available at the recipient bank
• The reasons for any possible delays
• The exchange rate applied when converting to the
• Details of any commission or charges which you will
have to pay
• A warning that the person receiving the money may also
have to pay charges levied by the recipient bank
Our staff and website will ask for some personal
details. Any information held will only be released
either to associate group companies for marketing
purposes or to evaluate the use of the website or at the
request a regulatory body or Authority.
Please be aware our telephone lines may be recorded or
monitored for training purposes.
1 Katemon Court
UK Tel: +44 207 183 2790
UK Fax : +44 1920 898 041
Spain: +34 951 191 002
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